Field Service Engineer, Thorlabs, Germany

Description

• The Life Science Applications Specialist is responsible for installing, servicing, and supporting the imaging systems product line, including but not limited to confocal and multiphoton microscopes. The position helps develop programs for after sales installation, Preventive Maintenance and service contracts to support a growing line of imaging systems. The candidate must have a solid understanding of the life science industry; laser, optics and microscopy experience is preferred. The position maybe field based.
• Install new Imaging systems
• Perform warranty related service at customer sites
• Improve internal and external service reporting
• Execute Preventive Maintenance program for existing customers
• Promote service contracts for customers
• Document field service activities
• Improve customer response time
• Assist system installation and evaluation for tradeshows

Knowledge & Skills

• Minimum 5 years hands-on experience aligning, maintaining and servicing optical equipment including lasers and microscopes preferred
• Prior field service and customer relationship experience in life Science/photonics industry
• BS in Engineering Technology, EE, Biomedical Science, Physics or equivalent
• Strong communication and facilitation skills
• Understanding of customer/marketplace (Life Science) and drivers that influence customer behavior
• Strong problem solving/analysis skills related to field service
• Must be willing to travel 75% of the time

For additional information please check the job offer.