ELMI was created in 2001 to establish a unique communication network between European scientists working in the field of light microscopy and the manufacturers of their equipment.
DeltaVision and InCell field service engineer, GE, Germany
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Basic troubleshooting, installation, maintenance and service repair needs on Cell Analysis products
Completing Preventative Maintenance and Field Modification Instructions
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Working as a member of the local and global team to provide efficient service delivery to all assigned accounts.
Must be able to conduct work in native/home country language and English
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Ability of establishing good relationships with customers and staff
Capacity of working productively in a pressurized environment
Interest in working in a supporting & Cooperating environment (including e.g interest in and understanding of others, adaptation to the team and building team spirit)
Willingness to embracing Change & Demonstrating Enthusiasm (e.g. in adapting to changing circumstances and accepting new ideas and change initiatives)